Data Engineering & Analytics
Strategic Management Consulting
Our client is a long-established and leading information technology company, presenting technology to the business world for over 70 years.
Manual assignment of tickets to appropriate person or unit is time consuming and requires human effort.
Misaddressing causes resource and time consumption.
Manual assignment increases the respond time resulting in deterioration of end user satisfaction.
Designing a multi-class, multi-layer text classification model using text representation to determine the category of the ticket
Automating the assignment of tickets to related person or unit
Enabling data driven decisions for resource allocation
Reduced Assignment Time
Fewer Misclassified Tickets