Case Study
Enhancing competitive advantage and customer service
Enhancing competitive advantage and customer service – A Leading Retail Banker with world class banking and wealth management services
Problem
- Inconsistent online and mobile user experience
- Limited business intelligence on key KPI’s
- Manual, time consuming operations and business processes
Action
- Provided Data and Insights Strategy aligned to their digital and business transformation strategy
- Recommended and Implemented digital platform for enhanced customer experience and improving customer analytics
- Enabled superior and personalized services to its customers
- Introduced new BI dashboards enabling cross-sell and upsell opportunities
- Real-time analytics to improve service quality
- Streamline and automated business processes to reduce operational costs and drive growth
30
%Increased Productivity
45
%Improved Test Coverage
60
%Reduced Regression Cycle Times