Case Study

Enhancing competitive advantage and customer service

Enhancing competitive advantage and customer service – A Leading Retail Banker with world class banking and wealth management services

about
A Leading Retail Banker with world class banking and wealth management services
Challenges
  • Inconsistent online and mobile user experience
  • Limited business intelligence on key KPI’s
  • Manual, time consuming operations and business processes
Solutions
  • Provided Data and Insights Strategy aligned to their digital and business transformation strategy
  • Recommended and Implemented digital platform for enhanced customer experience and improving customer analytics
  • Enabled superior and personalized services to its customers
  • Introduced new BI dashboards enabling cross-sell and upsell opportunities
  • Real-time analytics to improve service quality
  • Streamline and automated business processes to reduce operational costs and drive growth

30

%

Increased Productivity

45

%

Improved Test Coverage

60

%

Reduced Regression Cycle Times