Case Study

Enabling Business Insights

Enabling Business Insights – global service-based systems integrator 

A global service-based systems integrator 
  • Lack of visibility to most important metrics at a glance for all the regions.
  • Inability to view the performance at the most granular level for each individual technology center.
  • Performance issues – customer was facing prolonged loading and refresh times for current dashboards.
  • Created highly visualized CTC Performance Executive Dashboard for the leadership at a global level with drill through details to Regional and granular CTC view.
  • Separate detailed drill-down dashboard was created which gives summary to low level details for both executive and analyst levels.
  • The metrics available at the source level (Analysis Services), which improved the load & refresh rate of the dashboard.
  • Documented the entire development work details in a design specification document. Metrics were separately documented for reference on calculated fields created and used in the dashboard.



Faster Load & Refresh



Increased comprehensive visibility to Regional Level details



Improved data story and dashboard navigation